Help center

How can we help?

Answers about setup, accounts, credits and billing. Can't find it? A person replies within 24 hours.

Getting started

How do I set up my business?

Sign up, add your website and answer a few questions about your services, your area and how you like to sound. ItsPosting builds your brand kit and Knowledge Base from that, and you can change anything later.

How long does setup take?

About ten minutes. You can see your first posts the same day.

What is on the Free plan?

Free gives you 10 credits a month, 1 business and all five platforms. No credit card is needed. Choose Pro or Agency anytime for more credits and more businesses.

Connecting accounts

Which accounts can I connect?

Facebook, Instagram, Google Business Profile, LinkedIn and TikTok.

How do I connect an account?

Open Settings, then Connected accounts, choose the platform and sign in. You pick which page or profile ItsPosting can post to.

Why didn't my post go out?

Most often an account needs reconnecting. Open Settings, then Connected accounts, reconnect any account that asks for it, then reschedule the post.

Credits

What is a credit?

Credits pay for what ItsPosting makes for you: 1 for a text post, 3 for a photo post, 5 for a carousel and 10 for a short video. A new batch of post ideas costs 1 credit. Posting your own photos and videos is free.

Do unused credits expire?

Not on Pro and Agency. They roll over to the next month and don't expire while your plan is active.

When do credits refill?

At the start of each calendar month, on every plan, billed monthly or yearly.

Billing and plans

How do I change my plan?

Open Billing in Settings and choose a new plan.

How do I cancel?

Open Billing and choose Cancel plan. You keep access until the end of the period you've paid for.

Do you offer refunds?

Payments are final. If you think there's been a billing error, email support@itsposting.com within 7 days of the charge and we'll look into it.

Who handles payments?

Payments are processed by Whop, our payment provider. We never see or store your card details.

Templates and designs

How do I change my brand colors or logo?

Open your brand kit, upload your logo and pick your colors. Your templates update to match.

Can I edit a design?

Yes. Use the quick editor to change the headline and photos, or open the full editor to change anything.

Can I use my own photos?

Yes. Upload them from your phone or computer and they go straight into your templates. Posting your own photos and videos doesn't use credits.

Workspaces and agencies

Can I manage more than one business?

Yes. Workspaces let you run several locations or clients from one login, each with its own brand kit, calendar and accounts. Free includes 1 business, Pro up to 4 and Agency has no limit on clients.

Can clients approve posts first?

Yes. Send a week of posts for approval, and only approved posts go out.

Still stuck? Talk to a person

Send a message and we'll reply within 24 hours, usually much sooner.

Or email support@itsposting.com